These are some of the Frequently Asked Questions for Coointech users. General Questions, Partner Questions, and More! Check here before contacting Support in case your question has been answered.
Why MDVR Doesn’t Record?
admin
2018-01-18T13:33:07+00:00
Check if SD card exist; if exist, check disk status.
Types of disk status: nonexistence, unformatted, normal volume of under usage, normal volume of full usage.
- Nonexistence: no detect of SD card. Pleasecheck at computer, or change a different SD card to decide whether problem is from SD card or MDVR.
- Unformatted: pleasetry formatting at MDVR menu page, and check if SD storage is shown normal after formatting.
- Normal volume of under usage: disk being normal but storage is not full. Pleasecheck recording mode to confirm if recording is enabled.
- Normal volume of full usage: disk being normal with storage is full. Please check if disk cycle cover is open.
Why no GPS location info?
admin
2018-01-18T13:32:25+00:00
- Check if GPS module exist.
- Check if GPS antenna is well installed. It’s recommended to put antenna in a open place with no shield, for better signals. Though, it’s normal that GPS signals may be lost when car is passing by tunnel, big trees, or high buildings.
Why 3/4G dial up failed?
admin
2018-01-18T13:31:59+00:00
- Check module status, and 3G setting.
- Check if the antenna is installed well, and how strong the 3G signal.
- Check SIM card status, make sure network and talk/sms services to support with enough fee.
Why WIFI cannot connect?
admin
2018-01-18T13:31:37+00:00
- Check whether the WIFI module exists.
- Check the parameters are set properly.
- Check the connection network name and password is set correctly in the system setting.
Why can’t connect to servers when the MDVR is Running?
admin
2018-01-18T13:31:08+00:00
- Make sure 3G/4G has dialed up successfully.
- Check if server config correct at local menu, such as IP, port, and ID being unique.
- Check if there’s online vehicle to confirm if server is working normally.
Why MDVR frequently reboots when it is on Vehicle?
admin
2018-01-18T13:30:27+00:00
The common display is: frequent online and offline, recording interrupt, recording not in sequence
Reasons:
- Unstable power supply: this is most possible reason, pleasetest input voltage when the problems appear
- Disk error: 1.try to format disk; 2.change a different or new disk
- Software or hardware problems: pleaseremove off the SD card or disk, to see if reboot issue still happen under normal power supply. If problem continues, please send the version to technicians, or return to factory for repair if necessary.
